Privacy Policy

This Privacy Policy (“Policy”) describes the policies and procedures for the collection, use, disclosure, and protection of your information when you use our website located at www.pickngo.in or the Pickngo mobile applications (collectively, “Pickngo  Platform”) made available by Pickngo (“Pickngo ”, “we”, “us”, and “our”). 

The terms “you” and “your” refer to the user of the Pickngo Platform. The term “Services” refers to any services offered by Pickngo, whether on the Pickngo Platform or otherwise.

Please read this Policy before using the Pickngo Platform or submitting any personal information to Pickngo. This Policy is a part of and incorporated within, and is to be read along with, the Terms of Use.

Your Consent

By using the Pickngo Platform and Services, you agree and consent to the collection, transfer, use, storage, disclosure, and sharing of your information as described and collected by us in accordance with this Policy.

If you do not agree with this Policy, please do not use or access the Pickngo Platform.

Policy Changes

We may update this Policy occasionally, and the updated version will be posted on this page. Significant changes will be communicated through prominent notices on the Pickngo Platform or via email, as required by applicable law.

Your continued use of the Services following changes to this Policy constitutes your consent and acceptance of those changes.

Links to Other Websites

The Pickngo Platform may contain links to other websites and features. Your interaction with these external websites/features is governed by their respective privacy policies. Pickngo is not responsible for the practices and content of external websites/features.

We encourage you to read third-party privacy policies before disclosing personal information to them.

Information We Collect From You

We collect the following types of information:

1. Device Information
   Details about your device, including operating systems, hardware models, preferred languages, and more.
2. Account Information
   Name, email address, postal code, password, and other account details (e.g., gender, profile picture).
3. Preferences
   Language, time zone, search terms, features used, ads clicked.
4. Content Provided by You
   Ratings, reviews, food orders, reservation details, and communication through our Services.
5. Transactional Information
   Information required for reservations or purchases, including billing information.
6. Location Information
   Real-time location details (if permitted).
7. Public Posts
   User-generated content like reviews and comments shared publicly at your discretion.
8. Other Data
   Usage logs, cookies, browser details, and files stored on your mobile device (with consent).

Cookies

We use cookies and similar technologies to:

• Authenticate users
• Remember preferences
• Deliver personalized ads
• Analyze traffic and trends

You can modify your cookie settings via your browser.

Uses of Your Information

We use your information for the following purposes:

• Providing and improving our Services
• Personalizing your Pickngo experience
• Administering security measures
• Communicating service updates
• Conducting research

Disclosure and Distribution

We may share your information with:

• Service Providers: Vendors, payment processors, marketing partners, etc.
• Partner Restaurants: To process your food orders.
• Academic Partners: For research in anonymized formats.
• Law Enforcement: For crime prevention or legal compliance.
• Advertisers: For serving personalized ads.

Data Security Precautions

We implement appropriate security measures to protect your information. However, data transmission over the internet is not completely secure.

We advise you to:

• Avoid sharing sensitive information over unencrypted platforms.
• Keep your Pickngo account credentials confidential.

Opt-Out

To unsubscribe from promotional emails, update preferences in your account or click the "unsubscribe" link in the emails.

For data deletion requests, contact us at support@pickngo.in. Processing may take up to 5 business days.

Grievance support and Platform Security

If you have queries, complaints, or notice any violations, contact:

Email: support@pickngo.in

Pickngo uses Mochahost for data storage, which complies with global security standards. For Mochahost privacy details, visit https://mochahost.com/privacy-policy.